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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff. Very friendly and helpful. There were very “on the spot” about handling a noise problem with unruly guest.
Business response:
Thank you for being our guest at Extended Stay America. We're thrilled to know you loved the attentive service you received from our associates and that you had a pleasant time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
I checked in very late, but the person was not friendly at all. I woke up in the morning, late, and the shower head wasn't working.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. It is disappointing to know you couldn’t experience a restful visit due to the service and maintenance issues in the rooms we offered. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you will re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Excellent lodgings This is one of the nicest places we have ever stayed. The room was very comfortable and had everything we needed. Nice TV, lots of channels, good wifi, very nice furniture and tasteful decor. This is a safe and quiet neighbor Hood.
Business response:
Marion, we appreciate you for choosing Extended Stay America on your visit to our city. It is a delight to know you were happy with the comfort of your well-appointed room and that you had a relaxing stay with us. Thank you for being our guest, and we look forward to serving you in the future. Sincerely, Hotel Management
Property was dated and I was lied to by the Manager and Expedia when I cancelled my 2nd day.
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Bugs in the Bathroom Staff was good, helpful - morning of checkout found insects crawling in the bathroom...
Business response:
Brian, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.