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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great place to stay for a cheap price with a comfy bed; only complaint was the musty room smell and thin walls
Business response:
Thank you for choosing Extended Stay Hotel- North Carmel and for taking the time to provide feedback about your experience. Glad to hear that you found our hotel reasonable and bed comfortable. I am sorry to hear the room had an odor. I do hope that next time you are in town, that you would consider staying with us again in the future so we can provide you with a better stay.
Business as usual Overall my stay was good. I was late getting in and got assistance with my room and had no problems. The staff were friendly at night.
Business response:
We appreciate you taking the time to write a review and for choosing to stay with us. It is great to read how helpful and accommodating our staff was and that you had no problems during your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Reveiw Had work going on outside that required moving vehicle + extra noise. Did not know about till check-in.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you arrived prior to the completion of our exterior renovation process. We can assure you that they have just completed this process, so this type of disruption will not occur in the near future. Again I apologize and thank you for sharing details of your stay with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Just OK Mediocre at best. I would rather spend a little more for a better hotel. Extended stay is always disappointing.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide our guests with all the comforts of home, so we are disappointed that you felt that our accommodations were "mediocre at best"; we do our best to keep our value high and our rates reasonable, but we understand that some guests demand more. Thank you very much for providing your input. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Clerk at the check in was friendly and helpful. Manager was not friendly and didn't give me the time of day the next morning when I was checking out. Room stunk of smoke, multiple bags of trash just outside my door amongst other garbage and was still there when I left the next morning. Pretty sure I have bed bugs and I feel I deserve my money back. I've stayed in hundreds of hotel rooms in my life and this was one of the worst.
Business response:
Thank you for taking the time to write a review. I'm disappointed one of our managers did not provided excellent customer service and you had various issues during your stay, including trash and odor. Our staff have been addressed on proper cleaning that should be conducted and customer service that needs to be given to guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.