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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Affordable- Utilitarian- Not Fancy I had trouble finding the place because the sign was low to the ground and hidden by greenery. The front desk/lobby was really small, empty, outdated, messy and no one was at the desk. I thought maybe I was supposed to check myself in, but the attendant returned from delivering something to a room. The room was small but clean and nice. I found it odd that the flooring wasn't carpeted but after about ten minutes, I decided that ALL hotels should adopt their fake wood, CLEAN attractive floo... read more
Business response:
Wayward, thank you for your review. We are glad you liked our affordable rates and convenient location as well as your well-appointed room. That being said, we are sorry for the issues you encountered while here. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We have discussed your feedback with our front desk team to ensure a better experience moving forward. We look forward to serving you muc... read more
Decent hotel. This is a good hotel for a reasonable price. The location is a bit out of the way but the room was comfortable.
Business response:
Russ, thank you for choosing to stay at our hotel. We are glad to know you loved the convenience of our location and found us to be a good value in the area. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Horrible experience Don't stay here - the staff was disorganized - put me in a room that already had someone in it, and the night clerk's child was in the office and pulled the fire alarm in the middle of the night. Also, when they put me in a different room because the first one was occupied, it was dirty, and then they overcharged me.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Cockroach Bathroom shower was not clean. Black hairs on the shower walls and floor. We had a cockroach crawling on the bathroom floor in the morning. Not a great visit and it was ONLY one night.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
so-so Trash was not emptied when we got to our room, found a sock in our bed on the first night. Room smelled a little off, towels didn't look especially clean/fresh. No elevator. Grab and go breakfast prepackaged disappointment. "Queen" bed feels smaller than our queen at home, but firm. Saw a couple weird little bugs. Front desk did send someone to "freshen" the room after our first night.
Business response:
John, thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Location! Nice staff. Room was pretty clean. Great location.
Business response:
Michael, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Quiet, nice place. Everything went well. Wish they had a bit more to offer for breakfast.
Business response:
Thank you for staying at Extended Stay America. We're delighted to know you found our location convenient and peaceful. We appreciate your positive feedback and look forward to having you back with us soon. Sincerely, General Manager
Outdated, too no frill for comfort There for a one night stay for an early morning medical procedure the day after stay. Served its purpose. Inexpensive, but would not stay again or recommend.
Business response:
Catherine, thank you for your visit. We are happy you liked our affordable rates, but we have taken notes of your observations regarding the need to update and renovate. I apologize for the inconvenience caused and hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Rinaldo, thank you for the nice rating of Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your review and hope to have you as our guest again Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.