Extended Stay America Select Suites - Indianapolis - Plainfield

Business response:

Dear Guest, Thank you for sharing your feedback. We understand how upsetting it can be to make arrangements only to encounter unexpected policies upon arrival. While these policies are stated on our site, we’re sorry for the confusion and frustration regarding the age limit. Your comment has been shared with our team as part of our ongoing efforts to improve the guest experience. We apologize for the inconvenience you went through and hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful review. We are thrilled to hear that our clean and well-maintained rooms impressed you. It is also nice to know that the welcoming staff made your stay feel comfortable. Knowing that we are among your top three favorite places to stay when visiting means so much to us. We appreciate your kind words and look forward to welcoming you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for taking the time to share your thoughtful feedback and for choosing to stay with Extended Stay America. We’re truly delighted to know that our team made such a positive impression through their friendliness and willingness to assist. It’s also great to hear that you found your room comfortable and that your stay was enjoyable overall. We’ll be sure to share your kind words with the staff, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Timothy, We appreciate you taking the time to share your feedback with us. While we’re glad the accommodation served its purpose for a brief visit, we’re sorry it didn’t meet expectations for an extended period. Your comments will be reviewed with our team as we continue working to enhance comfort and overall guest satisfaction. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management 

Business response:

Dear Eliseo, Thank you for sharing your experience. We’re thrilled you found your stay to be such great value and that you’d choose to return. Your kind words are the best compliment for our team. We look forward to welcoming you back to Extended Stay America on your next visit. Sincerely, Hotel Management 

Business response:

Dear Teresa, Thank you for sharing your thoughts about the kitchen setup at Extended Stay America. Although we provide the essentials, we understand that having to request additional items, such as dinnerware or pots and pans, may not be ideal. Your feedback highlights the importance of convenience during a stay and helps us explore ways to enhance the overall experience. We appreciate your comments and look forward to welcoming you back for a visit that better meets your expectations. Sincerely, Hotel Management