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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was my first time ever at an extended stay hotel. Therefore I have nothing to compare it to, none the less this was my experience. The room was clean and very spacious. The location was convenient. My two biggest complaints that I have are, one, the office is not 24/7 and you have to call a number for assistance outside of office hours. And despite checking in during the open hours I still had to call to get someone to check me in. The second complaint is that the hotel seems to “nickel and dime” you. “Free” Wi-Fi is ex... read more
Business response:
Thank you for your thoughtful comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We're sorry you were not expecting our limited amenities and were disappointed because of this.
Overall very clean. Easy to check in staff helpful.
Business response:
Thank you for the great comments. We are delighted that you had a smooth check-in and appreciated our super clean rooms. We appreciate you.
Business response:
We appreciate this wonderful rating and thank you for staying with us!
Maintenance issues The toilet didn’t work right and they only have a maintenance person during the week so had to fix the toilet myself.
Business response:
Thank you for your feedback. We are so sorry for the toilet issue in your room and apologize for the inconvenience this caused you during your stay. We will certainly address the problem and appreciate hearing from you.
The doggy daycare next door is so loud you couldn't sleep in or sleep with some sort of white noise to cover it up. I did like being able to have my pets with me for my stay. I expected it to be more like a hotel instead of just a room with a bed and tv. No hairdryer no note pad no tissues, we did get two rooms of toilet paper, no mirror besides the bathroom. The TV channels were nice.
Business response:
Thank you for taking time to review our hotel. We are so glad you enjoyed our accommodations but so sorry to hear about the disturbing noise during your stay. Thank you for letting us know and we apologize for this inconvenience. We appreciate you and the reminders about bringing personal items which are sure to help fellow travelers make the best use of our kitchen facilities.
Needs a fitness center, Ive been there a week and it needs someplace to work out
Business response:
Thank you for the nice review. We're sorry we couldn't accommodate your wishes for a gym - we are delighted that you still enjoyed your time with us.
The place was okay and calm Okay
Business response:
We are so glad you've enjoyed a wonderful, clean, quiet, simple stay with us! Thank you, Nelson.
Business response:
Thank you for the top rating. We're so glad you had a great stay with us. #WoodSpringGreatStay
Business response:
Thank you for the terrific rating. We are so glad you chose to stay with us.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 745 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.