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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s ok Comfort of the bed was excellent, however the room was not swept nor mopped. Feet were dirty the whole time when walking around. Lady at desk when checking in was an absolute doll even with the whole ordeal with Hotels.com. The front desk person in the morning was absolutely rude. Telling me that I couldn’t checkout at noon like the one the night before said. Any other hotel will allow the extra hour, especially since I had fallen back to sleep since going down to get the continental breakfast at 830am.
Business response:
Lisa, thank you for the candid review. We are glad to learn about the positive feedback of your time with us. However, we apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service levels. We hope you will return to experience our hotel as we would have lik... read more
Good hotel
Business response:
Michael, thank you for staying at Extended Stay America and for the excellent rating. We are thrilled to know we met your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
very clean
Business response:
Robert, thank you for being our guest at Extended Stay America. We are glad your visit to us was pleasant and that you loved our well-maintained property. Our amazing team of housekeepers is second to none. We will enjoy sharing your compliments with them. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
It was lots of parking and the stsff was nice
There was no one at the desk and it took a while for the maintenance person to find someone. There were roaches in my room. The carpet had holes in it. The towel rack was not sturdy enough to hold the towels behind me.
Business response:
Evangeline, thank you for posting a review of your recent stay with us. We are sorry there were not enough staff members to show you the attention you deserved during your check-in. We appreciate you bringing this to our attention. Please accept our apology for the inconvenience this caused you. We will also share your concern regarding the cleanliness with our housekeeping team in an effort to be more diligent going forward. We encourage you to try us again as we are confident you will have a better experience. Sincerely, H... read more
Disappointing
Business response:
Tamica, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.