This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was comfortable. Didn’t like that there were no outlets by the bed to charge my phone. And the AC didn’t seem to work well. And the fridge was turned down so the beverages that I put in the night before were room temperature the next morning.
Business response:
We sincerely apologize for not meeting your expectations regarding your room and the issues you had when staying here. Your feedback for the maintenance issues is shared with the concerned team to ensure we deliver much better service going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Way better then our first choice. Clean and more comfortable. Was double charged, but it quickly fixed once it was brought to light
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you enjoyed our clean and comfortable accommodations and that you had a great stay. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management
Awesome
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
The room itself along with the check in clerk was great. However, their key panplet says that if you need toiletries, just ask and they are complementary. I needed a toothbrush. The clerks boss told me to go buy from the dollar store. It would have been better if it was not advertized at all.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you were pleased with the service you received from our associates. However, we're sorry for failing to provide you a toothbrush. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Carmen, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
James, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Strong smoke smell in the non-smoking room. Brown spots on the towels. Front desk staff never at the front desk.
Business response:
Giorgio, we sincerely apologize for not being able to provide you with a clean and comfortable stay. Your feedback regarding the cleanliness and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,295 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.