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Extended Stay America Select Suites - Lexington Park - Pax River
- Hotels
- Lexington Park, MD
About this business
Location details
46565 Expedition Dr., Lexington Park, MD, 20653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was our third or fourth stay at this hotel. The front desk staff have always been friendly and helpful each time. Rooms have been relatively clean as well as the lobby and laundry room, however this time was different. We saw a roach a the wall in the stairwell on the first floor, then another ran across our room kitchenette floor when we came in and turned on the lights. I have since begun to read reviews and see this has been a complaint for the last couple months. I hope that management/owners fix this quickly. We ha... read more
Business response:
Thank you for being loyal to our brand. Please accept our apologies for the cleanliness issues you encountered while you were here. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We also regret your disappointment with our pillows. We value our guests and their recommendations and we will share your comments with our leadership team so that we can improve our future guests’ experience. We are waiting for your next visit as we ... read more
The property was in a great location for where we had to visit my family. The room wasn’t bad it just had a smoke smell that we couldn’t get rid of it. But the bed was comfortable and it was clean it was just that smelled and the hall did too
Business response:
Thank you for choosing to stay with us while visiting your family. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked the comfort of your bed, and our convenient location was perfect for your needs. However, we are sorry for the smoke odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles... read more
Very affordable and we like the little kitchenette
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Good price. Morning coffee was not very good. A facilities workmanship a little shoddy. Example: caulking in bathroom very messy
Business response:
Thank you for staying at Extended Stay America. We are glad you found us to be a great value and had an overall pleasant stay. However, we regret any inconvenience caused. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Were out of dished, needs remodeling room did not smell fresh didn’t want to go barefooted
Business response:
Thank you for sharing your experience. We are sorry for the lack of amenities you encountered during your stay and regret your stay was not a pleasant one. We have taken note of your review and have shared it with the appropriate team to restock the kitchenware amenities so that we can improve our future guests' stay. We also appreciate your comments regarding the cleanliness issue and have shared it with the housekeeping team. We hope to have another opportunity to welcome you back so that we can provide you with a much bet... read more
This property was filthy. The only good thing about this was the staff. The beds are hard. The room had dead bugs everywhere and the shower had mildew. We only stayed for one night. So I guess if you just need a place to lay your head quick. But I will not recommend staying there for any length of time.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our associates, but we are sorry for the discomfort you had with the mattress and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. We hope to have an opportunity of hosting you again in the future so that we can make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lexington Park - Pax River
How is Extended Stay America Select Suites - Lexington Park - Pax River rated?
Extended Stay America Select Suites - Lexington Park - Pax River has a 3.1 star rating with 1,253 reviews.
When is Extended Stay America Select Suites - Lexington Park - Pax River open?
Extended Stay America Select Suites - Lexington Park - Pax River is open now. It will close tomorrow at 12:00 a.m.