Extended Stay America Select Suites - Melbourne - West Melbourne

Business response:

Dear Alicia, We appreciate you choosing Extended Stay America and are delighted to see that you loved staying with us. We are continually striving to ensure each guest has a fulfilling visit, and your feedback serves as an encouragement to all of us. We hope you will make us your home away from home whenever your travels bring you our way.Sincerely,Hotel Management 

Business response:

Dear Kohl, Thank you for posting such kind comments about our hotel, especially our staff and check-in service. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing to stay at the Extended Stay America. We are glad to know you will visit us every time you return. Thank you once more.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for choosing us and sharing your review. Although we are glad you had a pleasant stay, we apologize for not providing exceptional service and for the problems you faced. A first impression is crucial, and your experience is unique. We also apologize for any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Please give us another chance, and we promise you will enjoy the exceptional ... read more