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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Hotel nice and clean customer service excell My experience at the Extended Stay was great nice clean rooms customer service test was nice in Greeley close to Great eateries
Business response:
Thanks for the awesome feedback. We are thrilled to know our location was ideal for your needs and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
no frontage on main road; front not easy to find Checking in (late) took much longer than I expected; the clerk did not strike me as very able and was not easy to deal with. The clerk in the morning was much more efficient. Parking was on the other side of the building and not ideal, but from the entry to the building the room was readily accessible and quite satisfactory.
Business response:
David, thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
nice hotel Very clean, safe, and family friendly hotel. Staff was amazing, and this is my second time at this hotel.
Business response:
Josh, thank you for your return visit to Extended Stay America. We are pleased you and your family had a great stay and were impressed by our well-maintained property and courteous associates. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management
Memphis nights Cool
Business response:
Melissa, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Lucas, thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Hard to find and breakfast is a joke The ad says breakfast is included...their idea of breakfast is a granola bar or a cup of instant oatmeal you make for yourself. The room was clean but they don't leave any dishes in the room...if you want them you have to request them. We only spent one night, but I still wouldn't recommend it.
Business response:
Mary, thank you for being our guest. We are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience this caused and hope you will give us another opportunity to serve you better ... read more
Business response:
Dominic, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Convenient to family visit Staff friendly but did not clean room thoroughly before we arrived. Sticky bedside table surfaces were reported to staff but they never came to clean them.. we had to do it ourselves. Unused to no daily maid service unless we paid extra.. not the hotels fault but we weren't told this when we booked.
Business response:
Thank you for being our guest. We are happy to know your overall experience was a pleasant one. With that said, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service to you upon request at a minimal fee. We hope to have the opportunity to make your next stay perfect in eve... read more
Bug room The room has roaches in it they need to spray fore bugs
Business response:
Peri, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 4.5 star rating with 930 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.