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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need 4 pillows on bed not 3
Business response:
Austin, thank you for choosing to stay at Extended Stay America - Memphis – Cordova. We are happy you were overall pleased with your experience with us. We appreciate you sharing your feedback as it will help us make improvements. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Keith, thank you for choosing our hotel and for taking the time to sharing your rating. We are happy you had a nice stay overall, however, we apologize for not meeting 100% of your expectations. With feedback such as yours, we can only get better. Thank you again. We hope you will choose us again the next time you visit the area. Sincerely, General Manager
For the price it was a decent stay
Business response:
Angela, it was a pleasure to have you as our guest at Extended Stay America - Memphis - Cordova. We are pleased to read you had a pleasant visit and that you found us to be a good value. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
Memphis on a budget. The staff was very helpful with our questions about the area. The pool had been filled in.
Business response:
Randall, thank you for taking the time to share your wonderful review of Extended Stay America - Memphis - Cordova. It’s nice to know you enjoyed your stay and that our associates left you with a good impression. We are delighted you included us in your travel plans and hope you will do so again. Sincerely, General Manager
Business response:
Randall, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Memphis - Cordova. Sincerely, General Manager
Room not ready when I arrived but that's ok because I knew clean linens were put on!! Staff friendly and accommodating. Nothing fancy but comfortable
Business response:
Thank you for being our guest. We are pleased to know you had a pleasant stay and were impressed with our courteous associates. Your feedback is of utmost value to us as it will help us to improve. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Housekeeping Issues The customer service was very good, but I was assigned to a room that had not been cleaned, I found this out after struggling all the way to the 3rd floor with luggage. The replacement room was visibly clean, but the used bath towel of the previous customer had been left on the back of the bathroom door, the bathroom tissue holder was empty, and the extra roll appeared to have been wet then dried. The room above me was very disturbing, the guest ran and jumped all afternoon.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a less than perfect stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. On a positive note, you liked our courteous associates. Please give us another opportunity to redeem ourselves ... read more
Great quiet location The deluxe king room was great lots of room and comfort
Business response:
Tiffany, it was our pleasure hosting you at Extended Stay America - Memphis - Cordova. We are delighted to know you thoroughly enjoyed your time with us and that our convenient location and your spacious room made it even more memorable. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
It was a late booking and we got in late. The room for the price wasn't bad but we didn't appreciate the roaches waiting for us in our room
Business response:
Ben, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 4.5 star rating with 930 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.