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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to family visit Staff friendly but did not clean room thoroughly before we arrived. Sticky bedside table surfaces were reported to staff but they never came to clean them.. we had to do it ourselves. Unused to no daily maid service unless we paid extra.. not the hotels fault but we weren't told this when we booked.
Business response:
Thank you for being our guest. We are happy to know your overall experience was a pleasant one. With that said, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are always happy to provide this service to you upon request at a minimal fee. We hope to have the opportunity to make your next stay perfect in eve... read more
Bug room The room has roaches in it they need to spray fore bugs
Business response:
Peri, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
Wouldn't recommend My room had linoleum floors. If i got off the bed I wore my shoes because the floor was so dirty. There's was too much hair in the bathroom . Room is good size. Our rooms were st the end of the hall by the exit door to the stairs. Could hear people going in and out all night.
Business response:
Thank you for being a guest at our hotel. We are happy you liked your spacious room, but we are sorry for the noise and cleanliness issues you experienced while being here. I have shared your feedback with my housekeeping team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Kind people! Everyone was very nice and welcoming! Overall only problem was stale smoke smell in halls & rooms that were non-smoking.
Business response:
Tricia, thank you for being our guest and for taking time to review your experience at Extended Stay America - Memphis – Cordova. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We regret the inconvenience caused with regard to the smoke smell. We hope to have the opportunity to welcome you back for a better experience. Sincerely, General Manager
Business response:
Olivia, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Okay hotel!! I was initially turned off by the lobby of the hotel. And the hallway leading into the rooms. The room was spacious and clean. The bed was a little uncomfortable and the refrigerator kept making noises throughout the night. The hotel was quiet however you can definitely hear doors shut and people walking.
Business response:
Thank you for choosing Extended Stay America - Memphis – Cordova. Although you were overall satisfied with your room, we are sorry for the inconvenience you faced while you were here. I have shared your feedback with the appropriate teams to see where we can make improvements. We hope to have another chance so we can serve you better. Sincerely, General Manager
Great experience. Affordable and in great location.
Business response:
William, thank you for the wonderful comments about Extended Stay America - Memphis - Cordova. We are glad to read you loved the convenience of our location and found us to be a great value in the area. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Memphis - Cordova. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 4.5 star rating with 966 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.