Extended Stay America Select Suites - Nashville - Airport

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for sharing a feedback. Although you had an overall pleasant stay, we are sorry we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Jorge, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. Thanks so much for recommending us to future guests! We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Kanesha, thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Kyle, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anne, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your clean and comfortable accommodation and found us to be a good value. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Our team extends their apologies for not having hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Sheila, thank you for being our guest at Extended Stay America. We’re glad to know you loved your comfortable room, and that you had a restful stay. We understand the importance of a great night's sleep in your home away from home so it was our pleasure to accommodate you. We appreciate your kind review and hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Louis, we are sorry for the difficulties you encountered during your stay. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have asked them to deep clean and remove the smoke odor. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management