Extended Stay America Select Suites - Nashville - Airport

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Mark, thank you for evaluating your stay. Being an Extended Stay we do not have ice machines on our property, and we apologize for your disappointment. We are sorry that the ice trays were missing and had we known, we would have been happy to provide one for you. We hope other aspects of your stay was satisfactory. Sincerely, Hotel Management 

Business response:

Trent, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Lidet, thank you for staying at Extended Stay America. We are delighted to read you had a great time here and that you loved our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

David, thank you for sharing your experience online. It feels good to know you liked our well-maintained property and that you could start your day with our complimentary breakfast. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay and that you liked our well-maintained room. It was a pleasure hosting you as our guest, and we hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Although you liked our courteous service, we are sorry for your disappointment with our amenities. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better.... read more