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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, somewhat refurbished. Uncleaned range hood and light is out. Locked entrance. A/C works well.
Business response:
Dear Foye W., We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; we hope to welcome you back soon! Sincerely,Hotel Management
Good
Business response:
Dear Cherry, Thank you for the feedback about your stay at Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
The front desk staff was pleasant and knowledgeable! The room had live and dead roaches, there was a towel hanging on the shower rod not sure if it was clean or not.
Check in was a fairly easy process, and the place itself was conveniently located. However the facilities were not at all clean and the smell of cigarettes lingered everywhere.
Stay was good to great, they are a few things management needs to look into.
Business response:
Thank you for your positive yet constructive feedback, Dingan. We will use your feedback to help us improve the level of service that we provide to each guest.
The room was nasty, cockroach and the smell of the room inside was like it wasn’t been cleaned with good products
Business response:
Dear Arian, Thank you for taking the time to review our hotel. We are disappointed to read about the cleanliness issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,250 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.