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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just left my room to go check the mail. But the cart isn't my way. I'm in a wheelchair so I moved all the white towels in my way. So I didn't roll over them in to the elevator push the button say something to my friend and get bombarded by yelling from the maid Who already has a bad attitude She says rude comments about the guest here Now my stay is on the line because she got a bad attitude
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
Due to circumstances, I've been staying at *** for around 6 weeks. I prefer it here as noone else has a kitchenette. The staff was nice, and took care of almost all problems on the spot (burnt out lights, broken burner, etc). On my last night stay in ****** (Feb 28), the power went out around 10:00pm and stayed off until after 7:00 the next morning. I woke up around 4, freezing my **** off with no good way to warm up. After I checked out, I asked the desk clerk that, since things were so bad last night, I'd like her to offer... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
I have lived at the extended stay Frankford in ****** for two years. In the past Ive given it good reviews but now this place is a disaster. We havent had heat during and after the freeze. No air conditioning either. No hot water for the past two weeks. The pool hasnt been open since I moved in. Laundry doesnt work half the ************** doesnt work. There is no breakfast, no decent internet. No hot tub. There ad is a complete lie. Called corporate and there attitude was not caring. To make things worse right before all thi... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Yes, this is the third time I had to stay for business over here at the extended stay in *********, *******. The one off *********** Road not the ************ the lady at the front desk at the ************ is very nice and friendly and there is always at the front desk. The extended stay across the street however, theres a guy in a girl that works the front desk. Every time the guy is there he says theres no more rooms available every time never fails the ladies just smoking in the back parking lot with drug addict it appear... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
I canceled my reservation because of the hotel is dirty was blood on the mattress and I been waiting over 20 days to get our money back and the company sent ** check wrong amount of our reservation refund 100 out of 900 !!! Or more ! Dont trust this company or this hotel tell this day we trying to get our money back for something we didnt even use
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
When i booked my stay.Was told to book for 3 months, Even though I told *******.I only needed a month.Now, I'm checking out early (after 3 weeks) Told I wouldn't get money back that i own more for leaving early. *** changed my room because of the roaches. ***** came with a spray bottle. I was forced to get a large can of Raid.No breakfast which shows in their ads.DON'T STAY HERE.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
This hotel after a month still has my property valued over *******. in 5 attempts to regain my items they have me pieces but not all. Saying they don't remember where things are taken. So to aid on the theft the manager fabricates he was threatened stories ( with every interaction on camera and audio) to appear as a victim in an attempt to insulate himself from returning my personal property. He took property out of my room to place in storage. I owe this place mo money nor did anyone threaten him at any time. In my last att... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
The Fair Oaks/Monument Drive location must be permanently shut down and demolished. Its a menace and eyesore to a great community. There are unhoused people here through an organization and the management only cares about the guaranteed year of money received for housing each tenant and not the actual paying guests. This area has always been a great family focused community and since this *** location changed management some time ago to an extremely subpar management ********* no longer serving the business contractors who u... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to shar... read more
I stayed in ******* at main gate extended stay I booked my room in advance ******** at front desk checked me in was rude when I got to room after a long time of traveling my kids exhausted dirty linen on beds rolled up garbage everywhere used soap in shower floors dirty I went back to front desk she said she can't clean it doesn't know how I then said I'll just clean it gave me two bottoms sheets no blankets or clean towels then 3rd she said there was no ice complaints yet we weren't even home we were out shopping then she s... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.