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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible hotel. They will steal your money. Will not return my $100 pet deposit . Absolutely no damages. I have called them 4 times. Its been over 2 weeks. !!!!! DO NOT STAY AT THIS HOTEL
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It has been confirmed by management that $100 has been refunded. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Whatever you do, do not stay here. I stayed in August. There was dried blood on the floor in both the bathroom and bed area. They had the wrong room for me because mine was given away even though I called ahead to confirm that day and I had to share a bed instead of us each having a place to sleep. We were exhausted and couldnt find another place to sleep for hours, but it was so bad that we found a place to stay and left within hours. Even though they promised to refund our credit card for the entire amount and I said keep ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Charged twice for the same stay business refused to refund any of the charges and they said they they didnt care to help
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. At Extended Stay Hotels we take pride in ensuring our customers satisfaction. To ensure we resolve your concern, if you would kindly advise which of our hotel location (address, city, state) you are referencing so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was sub... read more
Reserved 3 nights. Stayed 2. Attendant would not refund. Left 630 am. Said she didn't know how. 5 days past. Still no refund
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. At Extended Stay Hotels we take pride in ensuring our customers satisfaction. To ensure we resolve your concern, if you would kindly advise which of our hotel location (address, city, state) you are referencing so we may quickly assist in providing a resolution? The property location did not successfully come through when your concern was sub... read more
We stayed at the Extended Stay America Suites - *********- ********* - ************ - South for two nights. It was what we expected. If you enjoy living in your own home where the carpets need to be cleaned and the hot water heater needs to be replaced then this is the place for you.The staff was friendly and professional both on the phone and in the office.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Absolutely Horrifying stay at Extended stay America in ********, *******.Bedbugs in my 2 bdrm suite. Paid over **** in advance for stay. Notified Front desk of bedbugs and they refused to *********** to another room. I was forced to leave the hotel and stay at another hotel the first day I informed them of the bedbugs. They tried to kick me out of the hotel without refunding my money. The General Manager called the police to have me removed (police did not), the ** made a false police report. They refused to clean my contami... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guest's is our number one priority. . Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Recently I was in town for a family members wedding. We booked the Extended Stay America in ******, ** off of **************. The stay was horrific. The thermostat in the room did not work at all. The temp was set to cool the room and it continued to get warmer throughout the night (I have pictures). There were roaches in the room (I have pictures). There was blood on the pictures posted in the elevator (I have pictures). The elevator down button did not work (I have pictures). There were empty beer bottles in the room close... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
My recent stay at the hotel was unfortunately overshadowed by an extremely unpleasant experience with ******, the hotel manager. Not only did she exhibit blatant rudeness throughout my stay, but her behavior also took a disturbing turn with what I can only describe as racist remarks. From the disrespectful treatment to the fabricated stories about my service animal, the entire encounter left me deeply dissatisfied. I have already escalated my concerns to the corporate office, hoping for a **************** to address such una... read more
Business response:
We appreciate the opportunity to review the guest's concerns. Upon receipt of this concern, we reached out to the guest for additional information regarding their stay, but the guest has failed to respond. At this time, we will consider this matter closed. Should the guest respond, we will make every attempt to continue to resolve. Thank you.
Worssstt hotel Ive ever stayed. My flight was delayed and we arrived at the hotel at around 1 AM. We were greeted by a RUDE front desk. She asked my name and she wasnt able to check as in since we arrived late. She was insisting that maybe we booked our reservation to a different hotel. She asked my name many many times, spelled it to her many times. She said my name is not showing and try to wait since the system is down. I asked her how long it will be and she said, I DO NOT KNOW. We waited. I asked if there is a bathroom ... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.