Extended Stay America Select Suites - Omaha - Southwest

Never coming B 

on BBB

2 years ago

The front desk lady ***** or how ever y spell her name was very rude and unprofessional. I was told by 3 different people I could extend my stay and extra week all I needed to do was pay. ***** refused to process my payment stating she didnt have authorization and refused to get a manager who could. She then threatened to call JSO on me. I wasnt rude cursing her out or anything I maintained my composure although I was very aggravated because Ive been told 1 thing from 3 different employees but she had multiple excuses as to ... read more

Joseph G 

on BBB

2 years ago

*******, ******************* and ********* are doing illegal actions with evictions. They take the furniture and appliances out of the units prior to a court date and without a sheriff present. They are using these intimidating tactics to make people move before time as per the court order and or to leave with their threats. Unacceptable and illegal.*************************** 

Karen P 

on BBB

2 years ago

Tried cancelling my reservation for a October of 2024 and was informed that because I paid for it in full already the only way I would have gotten a refund was if I had cancelled it within 24 hrs of making it. This is the 1st hotel that I have ever stayed at that does this. So now Im stuck with this reservation. 

Shoelonda L 

on BBB

2 years ago

Booked a week 4/12 - 4/19/2024 decided to renew another week went to pay another week early I paid on 4/14 it posted to my acct on the 15th. They short staffed was extremely hard to get new fresh ************* never had new linin for our bed sheet changed. The 19th came I got a call from front desk asking are checking out or staying i was confused i already payed for another week ahead of time. Went to front desk to see what's going on was told they cant find my payment in their system I called my bank while at the frontdesk... read more

Vickie G 

on BBB

2 years ago

*****, I and good friends traveled to ***** for a cruise. I encouraged my friends to save a few bucks and join un at the *** *********** location. I'd never been to ***** and was very excited! Well, unfortunately our stay at *** WAS EXTREMELY DISSAPPOINTING AND A RIP OFF! I won't go into a ton of detail, but rather highlight WHAT WAS WRONG -No trash cand, not a one! Old food in the oven, NO SIGN saying if you want dishes or silverware, go to the front desk.to ask. Which I believe they should post a sign informing THEIR CUSTO... read more

Niaz S 

on BBB

2 years ago

Five years ago I checked in at ************************************************************************* while I was on a business trip to look after my rental property in ****. I was checked in a room with a dirty bathroom. I immediately notified the front desk and waited an hour to take shower, I saw a male cleaning the rooms and notified him the problem. He literally screamed at me, so I went to front desk and the female clerk was very rude and offered no solution or change of room, instead she ask me a to call 3rd party ... read more

Sandra D 

on BBB

2 years ago

I'm late with this review. We stayed at Extended Stay in ***********, ** on 12/30/23. We had reservations for a week stay. We ended up staying one night. It was the worst experience we have ever had in a hotel/inn. The room wasn't clean, no shower curtain, holes in the wall with wires sticking out, kitchen totally not equipped. The most unbelievable issue was regarding toilet paper. There was one roll with barely any paper. Went to the front desk to ask for more and was told they didn't have any, it was suggested to my 77 ye... read more

Sheila H 

on BBB

2 years ago

I had a prepaid reservation for 4/19-4/21. When I went to check in around 5pm I was told that there were no more rooms available. Apparently they were short staffed housekeepers so the 3 that they had weren't able to clean all the rooms. The lady at the front desk could care less. Her exact words, "I don't know what to say, I have no rooms available, you will have to call whoever you booked thru to get a refund." This was the worst experience of my life. I never had this happen before. I had my daughters with me so we spent ... read more

Yolanda G. 

on BBB

2 years ago

This hotel was the worse place we have ever stayed. 1st night we asked to change rooms because of a strong Marijuana presence. We continued to smell this throughout out whole stay when we turned the ** fan on or air conditioner. Then to make matters worse we were charged a smoking fee. The kicker is I've heard 3 different stories why. 1st picture of distinguished cigarette butts, 2nd strong presence of Marijuana and 3rd is now we were vaping. Which neither me or my fianc do any of the above. We are both asthmatic and have jo... read more