Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Yolanda, We are delighted to read about your excellent stay at Extended Stay America. We agree that our hotel is a great choice, especially if you are looking for a peaceful, relaxing atmosphere. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We look forward to having you as our guest again whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Edna, Thank you for being our guest and reviewing our hotel. We apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more

Business response:

Dear Edna, Thank you for sharing your feedback on our accommodations. We appreciate your observations regarding the need for updates in our rooms. We constantly strive to enhance our guests' experience, and your input is invaluable in this process. Rest assured, your comments will be considered as we continue to improve our offerings. If there are specific areas you believe require attention, please provide more details so we can address them appropriately. We value your perspective and hope to have the opportunity to provid... read more

Business response:

Dear Iris, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Imelda, We are glad your stay with us was enjoyable on many levels, and your comments regarding the cleanliness of our rooms are greatly appreciated. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your feedback. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you for staying with us, and we hope to see you soon.Sincerely,Hotel Management