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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick overnight stay The front desk was nice and got us checked in quickly. Even though hotel was sold out, didn’t encounter a lot of noise or issues during the night. Quick drive to the airport.
Business response:
Dear Guest, Thank you for sharing your wonderful experience at Extended Stay America. We're glad to hear that our front desk team provided a pleasant check-in experience and that you enjoyed a peaceful night's rest. Thank you once more for your feedback, and we look forward to welcoming you again.Sincerely,Hotel Management
A la espera del reembolso del depósito. Me cobraron el depósito de $100 a mi tarjeta y aún no me lo han reversado. No hay personal 24/7 en la recepción, tuve que dejar mis llaves en la habitación, salí a las 3:30 a.m. La cercanía al aeropuerto es muy buena, pero es muy limitado el hotel, solo para dormir y ya. No hay café para hacerce. Básico.
Business response:
Dear Alvaro, Thank you for sharing about your experience at our hotel. We apologize for any inconvenience caused by the limited reception hours and the lack of essential amenities like coffee. Your comments are valuable; we will use them to improve the overall guest experience. Furthermore, processing transactions and refunds can take your bank a few business days, and we appreciate your patience. Thank you again for letting us know about your stay, and we hope to welcome you back for a much-improved experience.Sincerely,Hot... read more
i dont like the chairs they rip every where but everything else look good
Good alternative in a pinch Well originally the room I was given had a door with a very apparent hole on it by the door knob. When I brought it up to the front desk she stated it was there and she knew about it. Why wasn’t this fixed before someone rented the room? Next: the entire second floor was filled with smoke from marijuana users. I also mentioned this to her Front desk person did write that down as a to do list. I also noticed that there was no room service daily, not sure if that’s a thing. So make sure if you stay ... read more
Business response:
Dear Awilda, We appreciate your thorough feedback. We apologize for the inconvenience you encountered and regret any oversights. Your insights help us identify where improvement can be implemented and thoroughly prepare your room so that you enjoy the best of what we can offer for your extended visit. Our commitment is to deliver a comfortable and enjoyable experience for all our guests, and we assure you that steps will be taken with the appropriate teams to address these concerns. Your understanding and patience are invalu... read more
Not a very clean facility and not in a great area. Lots of people seemed to be living there long term. It was noisy at night as the people living there seem to be night owls and were walking loudly, talking and knocking on doors until 3 or 4 am. No one was at the front desk 24/7 and although I received an email with a phone number I could use for contacting someone, there was no one physically present to keep the noise down.
Business response:
Dear Aimee, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
The overall stay was ok (front desk woman was quick with the check in process, things worked fine in the room), but the thing that got me was the fact that after a long day, I needed to go to bed early to catch an early flight the next day. When I was just falling asleep and ridding the headache I'd been fighting, the door suddenly opens (but stops because I had the gold stop over the door) and I hear, "Hello? Hello?" When I answered "What," he did shut the door, say he was front desk, but left. I don't know why he'd need to... read more
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We're glad to hear that the front desk team provided efficient service and that your room amenities met your expectations. However, we apologize for any inconvenience caused by the unexpected visit from our staff member. Rest assured, we will address this internally to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,548 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.