Extended Stay America Select Suites - Orlando - East

Business response:

Dear Guest, Thank you for bringing this to our attention. We’re very sorry to learn about the preparation lapses and that you were unable to use the television during your stay. A guest room should always feel clean, complete, and ready upon arrival, so it’s disappointing to know this was not your experience. Situations like this can certainly affect comfort and relaxation, and we regret the inconvenience it caused. Your comments are important and will be shared with our team so we can work to uphold our standards and preven... read more

Business response:

Dear Guest, Thank you for sharing such a lovely review of your stay at Extended Stay America! We are so glad your experience started on a welcoming note and that you felt well cared for throughout your stay. It’s wonderful to hear you enjoyed the bedding’s comfort and had everything you needed to relax. Having extra space and added conveniences can certainly make your visit even better. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your comments about clean guest rooms and the hospitality that our team delivered right from the moment of your arrival. We are pleased to read that you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Your specific remarks about the in-room lighting will be shared with relevant departments to ensure they are promptly addressed. Thank you for choosing Extended Stay America during your time in Orlando. It was a pleasure having you, and we hope to see you a... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing such an uplifting review. We’re delighted to hear your kind words recognizing the efforts of our team. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with them for their superb work. Thank you again for your generous comments. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback and bringing the room concerns to the front desk’s attention. We’re glad you took the time to let us know, as it helps us focus on areas that need attention. We always aim to provide a comfortable and pleasant stay for every guest, and we hope your next visit reflects the high standard we strive to maintain. Sincerely, Hotel Management