Extended Stay America Select Suites - Orlando - East

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are very happy to hear that you had a nice stay at our hotel. Our team works hard to provide a comfortable, welcoming, and pleasant experience for all of our guests, and it is always encouraging to receive positive comments. Your kind words truly mean a lot to our staff and motivate us to continue delivering great service. We appreciate you choosing to stay with us and are glad that your visit was enjoyable. We look forward to hosting you again at E... read more

Business response:

Dear Guest, Thank you for bringing this to our attention. We’re very sorry to learn about the preparation lapses and that you were unable to use the television during your stay. A guest room should always feel clean, complete, and ready upon arrival, so it’s disappointing to know this was not your experience. Situations like this can certainly affect comfort and relaxation, and we regret the inconvenience it caused. Your comments are important and will be shared with our team so we can work to uphold our standards and preven... read more

Business response:

Dear Guest, Thank you for sharing such a lovely review of your stay at Extended Stay America! We are so glad your experience started on a welcoming note and that you felt well cared for throughout your stay. It’s wonderful to hear you enjoyed the bedding’s comfort and had everything you needed to relax. Having extra space and added conveniences can certainly make your visit even better. We truly appreciate your kind words and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your comments about clean guest rooms and the hospitality that our team delivered right from the moment of your arrival. We are pleased to read that you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Your specific remarks about the in-room lighting will be shared with relevant departments to ensure they are promptly addressed. Thank you for choosing Extended Stay America during your time in Orlando. It was a pleasure having you, and we hope to see you a... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet your expectations. We regret the concerns you experienced regarding the room size, missing toiletries and the issue in the hallway. Please note that while our rooms include a kitchenette area, certain items may be available upon request at the front desk. Your comments have been shared with our management and housekeeping teams so we can review these matters and continue improving our services and facilities. Thank you for your feedback, and we hope to welcome yo... read more

Business response:

Dear Guest, Thank you for sharing your feedback and bringing the room concerns to the front desk’s attention. We’re glad you took the time to let us know, as it helps us focus on areas that need attention. We always aim to provide a comfortable and pleasant stay for every guest, and we hope your next visit reflects the high standard we strive to maintain. Sincerely, Hotel Management