Extended Stay America Select Suites - Orlando - Kissimmee

Business response:

Dear Laura, Thank you for choosing Extended Stay America and for taking the time to post your review. We are delighted to know how much you loved our location, friendly service, and amenities. We strive for excellence, so your feedback is especially nice to read. We have shared your feedback with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Mana... read more

Business response:

Dear Antonia, Thank you for choosing us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Olaoluwa, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management