Extended Stay America Select Suites - Orlando - Lake Mary - 1040 Greenwood Blvd.

Business response:

Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and maintenance issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. ​Sincerely, ​Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. ​ Sincerely, ​Hotel Management 

Business response:

Jeff, thank you for your review of our hotel.It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory.We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a second chance the next time you are inLake Mary. ​Sincerely, Hotel Management 

Business response:

Christa, thank you for reviewing our hotel. Although we're glad to know you were pleased with the service provided by our staff, we're sorry for not meeting your expectations with our price.We conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We appreciate all of your great feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. ​Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that Mark provided such great service and made your stay special. We will acknowledge his efforts during our staff meeting and thank him personally. Please visit us again on your next trip to Orlando. Sincerely, Hotel Management