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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at the hotel and attempted to find the lobby where the continental breakfast was to be served, but could not find it anywhere. There were holes in the ceiling, and something gross running all down the wall below it. The hotel had a musky smell, and the staff was not pleasant, nor to be found. When I did find a staff member, I asked for an extra pillow, as my full sized bed only came with one... not enough for two people. I was told “I’ll see if I can find an extra, I may or may not have one”. The hallways were loud... read more
Business response:
Jackie, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smells bad but the hotel is ok for breakfast just coffee mini muffins and oatmeal
Business response:
Thank you for reviewing your stay. Although it seems you had an overall pleasant time, we are sorry for odor issue you experienced. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Thanks again, and we look forward to welcoming you back soon so that we can make it up to you. Sincerely, Hotel Management
Great customer service! Room was clean The only thing was you didn’t have enough person hygiene supplies, like lotion and conditioner.
Business response:
Veronica, thank you for staying at Extended Stay America. We are delighted to know you were impressed with the great service delivered by our staff and enjoyed your well-appointed room. Please know our in-room amenities such as bath amenities and toiletries are kept at the front desk and are complimentary. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Business response:
Jose, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
You get what you pay for. However, the customer service was great.
Business response:
Thank you for being our guest. We are pleased to know you enjoyed the service delivered by our staff, but we are sorry if we missed meeting some of your expectations. It was a pleasure accommodating you, and we hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Jorge, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back toExtended Stay America. Sincerely, Hotel Management
Business response:
Katherine, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Larry,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 4.3 star rating with 1,367 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.