Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the cleanliness issue you had in your room and apologize for the discomfort you had with the mattress. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know you were impressed with our well-maintained hotel, but we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams to make sure future guests do not face the same problems. We hope you will consider giving us a second chance the next time you are in Orlando. Sincerely, Hotel Management 

Business response:

Sangbum, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jerome, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Sydney, thank you for sharing your comments. It is good to know you liked our well-kept property, but we are sorry for the issues you had in your room and the inconvenience it caused. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management