Extended Stay America Select Suites - Pensacola - Fort Walton Beach

Business response:

Dear Tamara, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to minimize wait times better. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Yoshiko, Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. It is through communication like yours that we continue to enhance our service. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope the rest of your stay was pleasant, and we would be delighted to have you as our guest again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Edicto, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for choosing us for your visit, and we look forward to having another occasion to host you in the future.Sincerely,Hotel Management