This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Pensacola - Fort Walton Beach
- Hotels
- Fort Walton Beach, FL
About this business
Location details
915 Harrelson Drive, Fort Walton Beach, FL, 32547, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No attention to details No soap of any kind in the room, no toilet paper. Front desk was good. Housekeeping needs attention
Business response:
Dear Nicholas, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our front desk associate's hospitable service, we apologize for the lack of toiletries in your suite. We are meeting with our housekeeping team members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Manageme... read more
You get what you pay for
Business response:
Dear Destiny, Thank you for taking the time to leave us a review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope to make it up to you on a future visit. Sincerely,Hotel Management
Outside of the property needs to be more noticeable and clean parking lot , cut shrubs
Business response:
Dear Sharon, Our appreciation for taking the time to review your recent stay at Extended Stay America. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you again for your kind comments.We look forward to your next visit. Sincerely,Hotel Management
Lot noise The only complaint i could give it the shared parking lot was a bit noisy but this is not the hotels fault
Business response:
Dear Michael or Heidi, Thank you for taking the time to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize for your concern with parking. Thank you for your patience and understanding. We hope to have another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Fort Walton Beach
How is Extended Stay America Select Suites - Pensacola - Fort Walton Beach rated?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach has a 3.3 star rating with 1,400 reviews.
When is Extended Stay America Select Suites - Pensacola - Fort Walton Beach open?
Extended Stay America Select Suites - Pensacola - Fort Walton Beach is open now. It will close tomorrow at 12:00 a.m.