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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed to hard
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
First time ever to Florida and if your trying to go to the beach is a little to far maybe 30 min drive ! Beds where not comfortable even though it was remodeled! I like the fact that your able to cook they have stove microwave they also don’t provide anything you do have to buy it . I recommend to take your own stuff. This hotel doesn’t have a pool !!!!!!
Business response:
Thank you for your review. We are so sorry for the issues you experienced with our overall amenities. Our goal is to make your stay feel like home and we are so sorry for disappointing you. We are always looking for ways to improve and will make sure that we use your feedback to improve.
No comment
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your stay.
The hotel was very nice and clean. Staff was wonderful, very friendly and extremely helpful. Loved everything. Only wish they had a pool.
Business response:
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We are so happy to see that you enjoyed your time with us, Karen! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Hardwood floors were nice and space under the beds was cool. Spacious room. Fridge was great. Liked not having to pay for things like maid service. I slept pretty well there Showerhead was moldy. I sprayed it and the mold came off. Good after that. Killed 3 roaches though. It is Florida and i live down the road and have seen a few roaches in my house too. Great value for a barebones pad.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
The AC made a loyd racket every time it went of cycle. It woke me up EVERY NIGHT! I requested maintenance every day to fix it. IT NEVER WAS!!! Very disappointed about that.
Business response:
Thank you for taking the time to review and rate your stay with us, Charles. We are extremely disappointed to see that you had issues with your A/C, and that our maintenance team was unable to assist you in getting this resolved. We will make sure that we review these concerns with our maintenance team so that we can avoid these issues in the future. We do wish you all the best in your future travels.
It was very difficult to access from the highway unless traffic was totally clear. The hotel is more of a place where several people live than a regular hotel. It smelled so weird, there were no blankets on the bed, and the back door to enter the hotel was blocked and taped off. No ice machine was available and it was extremely clear the ladies working the front desk hated their jobs because they were very rude, didn't answer the wall phone to let them know you're at the desk needing assistance, and barely offered any help t... read more
Business response:
Thank you for your candid review. Please accept our sincerest apologies for the issues that you experienced during your visit. Our staff is known for the friendly service and attention to detail, and we are so sorry for the issues that you experienced with customer service and overall cleanliness concerns. We appreciate you bringing this to our attention as a valued guest so we can make the necessary adjustments to avoid these issues in the future. Thank you for allowing us to host you and we hope that your future travels ar... read more
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,957 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.