Extended Stay America Select Suites - Pensacola - Northwest

Business response:

Dear Guest, We’re glad to hear that our team made a welcoming impression and that you found value in your stay! Providing a comfortable and pleasant environment is very important to us, and it’s great to know you enjoyed your visit overall. Thank you for sharing your experience at Extended Stay America. We look forward to welcoming you back soon and providing an even more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your kind words about your visit to Extended Stay America. It’s wonderful to know our team and well-kept accommodations left a positive impression. We’re pleased your overall stay met your expectations, even though the mattress was firmer than you prefer. We’re committed to providing a comfortable and welcoming environment, and your feedback helps us continue doing just that. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Chingman, Thank you for your kind rating, and we hope that you had an overall pleasant stay with us. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we hope to see you soon. Sincerely, Hotel Management