Extended Stay America Select Suites - Pensacola - Northwest

Business response:

Dear Guest, We’re sorry that your experience was affected by the smell in the hallways. We understand how that can make a stay less comfortable. Your feedback makes it clear that we need to make more efforts. Our team is actively working on solutions to improve air quality and ensure that all areas of the property feel fresh for every guest. Thank you for staying with us and for taking the time to let us know. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Since... read more

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America. We're glad to know your stay was a positive one and that you found the experience to be enjoyable. Our team works hard to provide a clean, comfortable, and welcoming environment for all our guests, and it's always encouraging to know when that effort contributes to a good visit. We appreciate the opportunity to host you and hope to welcome you back again for another relaxing and pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest,We hope your overall stay was enjoyable; however, we regret if we missed out on any opportunity to make your stay a fulfilling one. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, Hotel Management