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Extended Stay America Select Suites - Pensacola - Northwest
- Hotels
- Pensacola, FL
About this business
Location details
2310 W. Detroit Blvd., Pensacola, FL, 32534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved how nice the lady was when she checked us in. You can tell she is used to checking people in after desk hours, super friendly. She also informed me how I can check out before desk hours. The cart provided to take our things upstairs NEEDS replaced, it was being held together with duct tape and barely rolls. You can tell the location had been recently remodeled. However the lack of carpet allows for the echo of EVERYTHING! The room smelled great and clean. However, the bathroom around the tub looked moldy. The beds fe... read more
Business response:
Dear Lisa, Thank you for your thoughtful and detailed review. We’re glad to know you had a welcoming check-in and appreciated the cleanliness and fresh scent of your room. However, we regret that several aspects of your stay left you disappointed. Concerns regarding amenities, furnishings, and noise will be shared with our team, as we understand that these details are important. We appreciate your feedback and the opportunity to do better. We hope you will give us another chance to provide you with the hospitality we are kno... read more
Friendly and helpful staff. Quiet with no distraction. Overall extremely satisfying stay. We would stay there again.
It’s cool for a fast stay we struggled getting in our room door and closing it. Room was clean just smelled stail
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We’re pleased to hear the room met your expectations in terms of upkeep, though we're sorry to learn of the difficulty with the door and the odor you encountered. Your experience is important to us, and your observations will be shared with the appropriate teams for review. We hope to have another opportunity to provide a more seamless and comfortable visit in the future. Sincerely, Hotel Management
I didn’t like that the hallways smelt like cigarettes almost 24/7
Business response:
Dear Guest, We’re sorry that your experience was affected by the smell in the hallways. We understand how that can make a stay less comfortable. Your feedback makes it clear that we need to make more efforts. Our team is actively working on solutions to improve air quality and ensure that all areas of the property feel fresh for every guest. Thank you for staying with us and for taking the time to let us know. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Since... read more
Good
Business response:
Dear Guest, Thank you for being our guest at Extended Stay America. We're glad to know your stay was a positive one and that you found the experience to be enjoyable. Our team works hard to provide a clean, comfortable, and welcoming environment for all our guests, and it's always encouraging to know when that effort contributes to a good visit. We appreciate the opportunity to host you and hope to welcome you back again for another relaxing and pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northwest
How is Extended Stay America Select Suites - Pensacola - Northwest rated?
Extended Stay America Select Suites - Pensacola - Northwest has a 3 star rating with 1,634 reviews.
When is Extended Stay America Select Suites - Pensacola - Northwest open?
Extended Stay America Select Suites - Pensacola - Northwest is open now. It will close tomorrow at 12:00 a.m.