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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking in was easy. There was no trash can in my room which was something I hadn’t seen before, but thankful the room was clean.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are pleased to hear that your arrival went smoothly and that the accommodations were well-kept for your comfort. We are grateful you mentioned the missing item in your room, and we apologize for any inconvenience that may have caused. We will share these issues with our team so future stays feel even more complete. We truly appreciate your visit and hope to welcome you again, offering an experience that continues to meet your expectations. Sincerely, Hotel Managemen... read more
Bed was lumpy and not supported by the frame very well. Decently clean but the room smelled like cigarette smoke
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to learn that your stay did not meet expectations. Your comments regarding the in-room amenities and air quality are concerning and have been shared with our management team for attention. Please note that providing a clean and comfortable environment is always our goal. We appreciate your honesty and will use your feedback to improve the guest experience moving forward. We hope to have the opportunity to make your next stay with us outstandi... read more
very nice 👍!!
Business response:
Dear Guest, We are thrilled to hear you had such a positive experience! It is always great to know that our efforts to provide a welcoming and comfortable stay made a difference. Everyone at Extended Stay America truly appreciates your kind words and looks forward to hosting you again for another enjoyable visit soon. Sincerely, Hotel Management
Safety was a bit concerning because of the traffic of people that cross through the property. Management addressed it immediately.
Business response:
Dear LUIS, Thank you for sharing your experience with us. We understand how important it is for guests to feel secure during their stay, and we appreciate you bringing this matter to our attention. It is reassuring to know that our management team was able to respond quickly to your concern. Your feedback is valuable and helps us continue improving the comfort and confidence of our guests. We hope to have the pleasure of welcoming you again for a more relaxing visit in the future. Sincerely, HotelManagement
The front desk is very helpful and nice to customers. Front desk did not know that the unit I was assigned to by her that was being worked on inside of the place. She quickly looked up for another room to assign me and is efficient in the process. Room I was in was it clean, things under the bed and there were trash items there, this I know because I lost an earring in the room looking for it but did not find it.
Business response:
Dear Virgil, Thank you for taking the time to share your experience. We’re glad our team provided helpful assistance and ensured a smooth room change. We regret, however, that the condition of your accommodation did not meet expectations. Your comments have been shared with our housekeeping department to improve future service. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Some homeless wandering around. You get what you pay for. Old amenities, but perfect for one overnight near the airport.
N/a
Business response:
Dear Guadalupe, Thank you for your feedback on your visit with us. We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Nice place
Business response:
Dear Tyrel, Thank you for sharing those kind words. We are so glad to know you had a pleasant experience during your visit. It is always a pleasure to see our guests enjoy their stay at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
The floors were slippery, hair on the bed, stains on the bathroom wall and no trash can in the room!
Business response:
Dear Mathew, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We also regret that the slippery floors caused discomfort, as guest comfort and safety are our top priority. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We wo... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,071 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.