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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Guest, We are sorry that we did not meet expectations. Your feedback is important to us, and we will share it with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
It's a great place the rates are just crazy on the weekend
Si
The room was clean but run down. The parking area was well lit. The location felt a bit suspect and when I went to check in after 11pm the doors were locked and I had to call an operator who had to ring the night staff to open doors and check me in. Their policy was to gather everyone in my party's ID's. (4 persons total) I was not impressed.
Business response:
Dear Guest, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our overnight entry process and identification policy are in place to maintain safety and security for everyone staying with us. However, we understand it can feel inconvenient after a long day of travel. Your observations regarding the overall condition of the accommodations have also been noted and will be shared with the appropriate team to ensure improvements continue. We hope y... read more
?????
Business response:
Dear Guest, Thank you for your visit with us. We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Prices could be lower but it's very reliable and close to everything I need
Business response:
Dear Guest, We’re pleased to know the overall experience met expectations and supported your stay in a meaningful way. Offering consistency and convenience is something we work hard to maintain, and it’s encouraging to hear that this was reflected during your visit. Guest insights are always valuable, as they help us better understand what matters most when choosing accommodations. We appreciate you highlighting what worked well and hope to continue providing a dependable option that fits a wide range of travel needs. We loo... read more
Awesome
Business response:
Dear Guest, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our city. Sincerely, Hotel Management
The hotel was old but seemed to be mostly in good condition, however... there was a dark substance splashed on the bathroom walls that could have been washed off. The electrical outlets were loose so most of them wouldn't hold the cord for a phone charger. There were no wash cloths and, most importantly, NO HEAT. The unit blew only cold air. I would appreciate a refund-- whole or partial, as it wasn't exactly a comfortable night.
Business response:
Dear Guest, Thank you for taking the time to share detailed feedback regarding your stay. We regret that aspects of your visit did not align with expectations and understand how these concerns affected your overall comfort. Your observations about the condition of the accommodations and in-room functionality have been carefully noted. Guest input is essential in helping us prioritize enhancements. Your comments will be shared with our team to improve the experience and better serve future guests. We hope you will return so w... read more
Room was pretty warn, bathroom was small, big stain on the carpet as soon as you walk in. Check-in staff was okey.
Business response:
Dear Guest, We understand how important comfort and presentation are to an enjoyable stay, and we appreciate you taking the time to provide your input. Your observations regarding the overall environment and arrival experience have been noted. Our goal is to offer a welcoming setting that supports relaxation and ease throughout each visit. Comments like yours allow us to better evaluate how our accommodations are perceived and where refinements may be beneficial. We value your input and hope you will consider staying with us... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,245 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.