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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very nice 👍!!
Safety was a bit concerning because of the traffic of people that cross through the property. Management addressed it immediately.
Business response:
Dear LUIS, Thank you for sharing your experience with us. We understand how important it is for guests to feel secure during their stay, and we appreciate you bringing this matter to our attention. It is reassuring to know that our management team was able to respond quickly to your concern. Your feedback is valuable and helps us continue improving the comfort and confidence of our guests. We hope to have the pleasure of welcoming you again for a more relaxing visit in the future. Sincerely, HotelManagement
The front desk is very helpful and nice to customers. Front desk did not know that the unit I was assigned to by her that was being worked on inside of the place. She quickly looked up for another room to assign me and is efficient in the process. Room I was in was it clean, things under the bed and there were trash items there, this I know because I lost an earring in the room looking for it but did not find it.
Business response:
Dear Virgil, Thank you for taking the time to share your experience. We’re glad our team provided helpful assistance and ensured a smooth room change. We regret, however, that the condition of your accommodation did not meet expectations. Your comments have been shared with our housekeeping department to improve future service. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
Some homeless wandering around. You get what you pay for. Old amenities, but perfect for one overnight near the airport.
N/a
Business response:
Dear Guadalupe, Thank you for your feedback on your visit with us. We are disappointed if you had any issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Nice place
Business response:
Dear Tyrel, Thank you for sharing those kind words. We are so glad to know you had a pleasant experience during your visit. It is always a pleasure to see our guests enjoy their stay at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Sink clogged, air conditioning was good, parking was safe
No shampoo or conditioner in room, only soap. Otherwise clean.
Business response:
Dear Gilbert, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, HotelManagement
The floors were slippery, hair on the bed, stains on the bathroom wall and no trash can in the room!
Business response:
Dear Mathew, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We also regret that the slippery floors caused discomfort, as guest comfort and safety are our top priority. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We wo... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,014 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.