This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Extended Stay America Hotel Phoenix - Airport - E. Oak St. is located at 4357 E Oak St, Phoenix, AZ. This business specializes in Hotels & Motels and Other Lodging.
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay 4 Towels Well my stay was all right except i stayed for 4 nights and they expected me to pay for towels. That is crazy to.have to pay for towels. It wasnt told to me at check in.
Business response:
Dear Richard, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is excellent to know that you enjoyed many aspects of your visit. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. We aim to be transparent by clearly communicating all our policies on every booking platform, allowing our guests to make informed decisions. We regret if this was not adequately communicated to you. Our team is committed to delivering the best ... read more
Excelente
Staff conspired to allow outsider in my room bag was tampered with
Business response:
Dear Kai, Thank you very much for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests and their belongings. Rest assured that we will thoroughly investigate the matter you brought to our attention. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future.... read more
It was okay, the pull out bed didn't come with linens.
Business response:
Dear Adriann, Thank you for sharing your experience. We apologize for the inconvenience caused by the lack of linens for the pull-out bed. While our front desk is always available to assist with such requests, we understand this should have been provided without needing to ask. Your feedback will help us improve, and we will ensure that linens are adequately supplied in all rooms. We hope to provide a more seamless stay in the future.Sincerely,Hotel Management
Quality dictates quality The front desk associate was extremely rude and disrespectful, the quality of any stay is dependent upon the quality of the service at check in. No matter how long your trip is for, first impressions will always impact the overall experience!
Business response:
Dear STEPHEN, Thank you for taking the time to leave a review; we appreciate your feedback. Warm, thoughtful, and attentive service is a top priority; therefore, we sincerely apologize for this not being your experience. We know a first impression is essential, and what you experienced is not typical. We have taken appropriate action to ensure that this does not happen again. Should your travels bring you back to the city, we welcome the opportunity for you to stay with us again and receive a much warmer welcome along with o... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 4.2 star rating with 1,577 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.