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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You have to pay for the pots and pans, that's fine. However they did not disclose this at check-in nor the fact of that they were out of stock.
Business response:
Dear Todd, Thank you for choosing to stay with us during your recent visit to our area. We apologize for the lack of kitchen amenities you desired and any disappointment caused by our kitchenware policy. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Your feedback is highly valued, and we will share it with the... read more
Super close location to the airport, quiet with a slight mountain view.
Late reservation. I waited almost 3 hours before checking-in.
Business response:
Dear Serge, Thank you for taking the time to leave a review; we appreciate your feedback. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
Stocking the room was poorly done. The hotel desk closes overnight from 10 p.m. to 9 a.m. Therewere two bath towels, no hand towels, no wash clothes, and no way to make coffee. There was no microwave and zero cooking utensils. A small pot for boiling water and a cup or two would have been helpful. The vinyl sofa was worn and needed to be reupholstered. There was only one chair at the kitchen counter dining area when there should have been two chairs. Accessablity was good.
Business response:
Dear Teresa, Thank you very much for staying at our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,189 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.