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Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
- Hotels
- Phoenix, AZ
About this business
Location details
4357 E. Oak St., Phoenix, AZ, 85008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff conspired to allow outsider in my room bag was tampered with
Business response:
Dear Kai, Thank you very much for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests and their belongings. Rest assured that we will thoroughly investigate the matter you brought to our attention. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future.... read more
It was okay, the pull out bed didn't come with linens.
Business response:
Dear Adriann, Thank you for sharing your experience. We apologize for the inconvenience caused by the lack of linens for the pull-out bed. While our front desk is always available to assist with such requests, we understand this should have been provided without needing to ask. Your feedback will help us improve, and we will ensure that linens are adequately supplied in all rooms. We hope to provide a more seamless stay in the future.Sincerely,Hotel Management
1 nuit 1 chambre avec 1 grand lit Hôtel bien situé, avec nombreuses options de restauration et de shopping aux alentours. Hôtel propre et bien entretenu. Personne de la réception sympathique et professionnel. Parking gratuit. Piscine agréable. Chambre propre, confortable, bien insonorisée avec literie confortable et wifi fonctionnel. Par contre, aucun équipement dans la cuisine (pas de vaisselles) et pas de sèche-cheveux, c'est le strict minimum... Pour le savoir et le shampoing, il n'y en a pas d'office dans la chambre mais... read more
Business response:
Dear Thibault, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management
Quality dictates quality The front desk associate was extremely rude and disrespectful, the quality of any stay is dependent upon the quality of the service at check in. No matter how long your trip is for, first impressions will always impact the overall experience!
Business response:
Dear STEPHEN, Thank you for taking the time to leave a review; we appreciate your feedback. Warm, thoughtful, and attentive service is a top priority; therefore, we sincerely apologize for this not being your experience. We know a first impression is essential, and what you experienced is not typical. We have taken appropriate action to ensure that this does not happen again. Should your travels bring you back to the city, we welcome the opportunity for you to stay with us again and receive a much warmer welcome along with o... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Airport - E. Oak St.
How is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. rated?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. has a 3.1 star rating with 3,189 reviews.
When is Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. open?
Extended Stay America Select Suites - Phoenix - Airport - E. Oak St. is open now. It will close tomorrow at 12:00 a.m.