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Extended Stay America Select Suites - Phoenix - Deer Valley
- Hotels
- Phoenix, AZ
About this business
Location details
20827 N. 27th Ave., Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was too noisy. Air conditioners especially.
Business response:
Laura, thank you for taking the time to share your feedback. Please accept my apologies for the inconvenience you experienced during your stay. We will be personally reviewing you concern with our appropriate team to ensure no future guest experiences the same. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Clean, good area but we had no tv. Called twice and they couldn't do anything both nights. The microwave was pretty dirty and it smelled.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you had an overall pleasant visit and that you liked our well-kept property. That being said, we are sorry for not meeting your expectations with regard to in-room amenities. Your concern with regard to cleanliness have been shared with our housekeeping team. We hope you will give us another chance so we can serve you better. Sincerely, Hotel Management
quiet weekene Quiet non eventful friendly staff
Business response:
Sherri, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your weekend stay and the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back to Extended Stay America. Sincerely, Hotel Management
Beds where super hard ... not good for a disable PERSON in pain all the time and the tv didn't work did notify the front desk and she tried to help bit the cord it needed worked but we could hear sound but it was a black screen she said she will see if she can notify maintenance and get another tv and she will let us know ..... we we heard nothing back so we had no tv ....
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry that you did not have a good experience and our beds were partly to blame. We understand how important a good night's sleep is, and we apologize that this was not the case for you. Additionally, we apologize for the maintenance issues you experienced. We will make sure our maintenance staff takes care of this issue right away. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression... read more
Convenient to where I needed to be. The hotel was convenient to where I needed to be, and the staff was good. There were a lot of disreputable people in and around the hotel though, so that was not comfortable. I would suggest more hotel presence to give assurance that everything is safe. The room was OK, not great, and the bed could be upgraded.
Business response:
Neil, thank you for reviewing your experience. We are glad to know our location worked well for your needs and that you had an overall pleasant stay. Also, your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again so we can deliver you an exceptional experience. Sincerely, General Manager
Best staff ever I stay here often because it's priced right and the rooms are clean and have everything you need for short stays. The hotel is small and located near the freeway. The people that work here are so helpful and nice.
Business response:
Roco, it was a pleasure having you as our guest at Extended Stay America. We are glad to know our affordable rates worked well for you and that your well-appointed room, as well as the service provided by our courteous associates, added to your pleasant stay. We look forward to seeing you again on your future trip. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Nice hotel for the price. Staff was friendly Nice rooms, clean, nice staff. Overall good experience
Business response:
Thank you for staying with us. We are so happy you were overwhelmed not only by our friendliness but also with our reasonable rates. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Nice hotel for a quick stay It was conveniently located to the freeway and there were restaurants close by. Room was ok, no coffee maker in room , and no hair dryer good thing I realized it before I took a shower. Overall it was good for what we needed.
Business response:
Norcal, thanks for evaluating your stay. We are glad you to read your room was adequate to your needs and that liked our location. I would like to inform you that, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. We are happy to provide all the in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. We value your feedback and will use it to ensure we... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Deer Valley
How is Extended Stay America Select Suites - Phoenix - Deer Valley rated?
Extended Stay America Select Suites - Phoenix - Deer Valley has a 3.3 star rating with 1,872 reviews.
When is Extended Stay America Select Suites - Phoenix - Deer Valley open?
Extended Stay America Select Suites - Phoenix - Deer Valley is open now. It will close tomorrow at 12:00 a.m.