Extended Stay America Select Suites - Phoenix - Deer Valley

Business response:

Dear Sarai, Thank you for being our guest and for taking the time to give us your feedback. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback has been communicated to our staff, and we welcom... read more

Business response:

Dear Melody, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management 

Business response:

Dear Veronica, All of us at Extended Stay America are thrilled to know you loved your time with the staff and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Devon, Thank you for sharing your feedback with us. We're glad you found the room clean, and our staff was friendly during your stay. However, we apologize for any inconvenience caused by the odor. Your comfort is important to us. We appreciate your understanding and will consider your comments as we strive to improve. Should you choose to stay with us again, we hope to make it up to you and provide a more pleasant stay.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for the review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Thank you for choosing us, and we look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Dawn, Thank you for being our guest. It is our motto to provide a comfortable and pleasant stay. However, we understand your disappointment with the various issues that did not meet your expectations. We want to share your comments with the concerned individuals regarding further upgrades, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you. We hope you'll return to stay with us again for work! Sincerely,Hotel Management