Extended Stay America Select Suites - Phoenix - Mesa - West

Business response:

Thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We regret the inconvenience you had during your stay and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Ron, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location, and we are fortunate to have so many choices for shopping and dining nearby. We are also happy you liked our amenities, and thank you again for sharing your review. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Barbara, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Robin, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

It was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize for not living up to our commitment to provide a clean stay. We do not take concerns regarding cleanliness lightly, as this is an essential priority. Your comments have been addressed with the head of our Housekeeping Department to ensure corrective measures are taken. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management