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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got a deluxe king size room. There was no parking near the room. Went into the room, it was nice and as we unpacked and relaxed noticed there was no tv remote in the room called and the staff alfonso came & brought us one it was the wrong one so he went back & brought us another one that worked. Then a hour later we noticed there wasnt a cofee pot i called & was told that there were none available & to callback in the morning, called un the morning & got one thwn after my shower relaized there was no hair dryer & had to call... read more
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Nice Awesome
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Super friendly staff, they were really nice! Great location and close to a lot of shops and restaurants. My only complaint is that I wish the area was monitored better at night. I couldn’t leave my room by the time it got dark because I was constantly getting approached and followed by homeless people, creepy men, and people sleeping in the parking lot. Lots of needles and trash I saw left behind as well.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. We are glad you liked our friendly staff and our location close to a variety of shopping and restaurants. However, we are sorry for the inconvenience you had with other people on the property. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The desk clerk gave me a room with someone else in it. I had to lug my suitcase all the way back to office to be reassigned another room. Few amenities but everything else was good.
Business response:
Victoria, thank you for evaluating your experience. Although you had an overall comfortable stay, we apologize for the mistake made by one of our front office associates at check-in. We will share your comments with our team to be more diligent moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
No dishes in the kitchenette The room was very clean and the bed was comfortable. I specifically booked this room for the kitchenette, however there were no dishes or coffee maker in the room as advertised. When we checked in, all that was said by the staff person was, “You don’t need pots and pans do you? Well, it’s too late for delivery anyway and you’re only staying for one night.” When I called the front desk at 8:00 the next morning to request a few breakfast dishes, I was told they did not start deliveries until 10:00.... read more
Business response:
Carol, thank you for evaluating your stay with us. Although you liked your clean suite and the comfortable bed, we apologize for the inconvenience you had due to our front office associates. We will discuss your comments with them to ensure this is not repeated moving forward. We hope for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,547 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.