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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made an error booking the wrong date at another hotel. This was a last resort as everywhere was booked for the night. The staff seemed bothered that I needed sheets for the pullout couch and asked if I didn't want to just share the bed with my kids instead. The beds were clean, but the trash was full and the overall state of the room was worn.
Business response:
Joanna, thank you for sharing your experience with us. Although your overall visit was enjoyable, we are disappointed with the condition of the room you described. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. Please give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
The room/property needs to be updated. The fixtures are old and outdated.
Business response:
Alissia, we appreciate you being our guest and sharing your observations. We are sorry for your disappointment with the condition of our property. We are grateful for the feedback, and we have taken note of it. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The staff were great and accommodating. The rooms were absolutely spotless .
We had a great stay overall Everything was great I just think they should hire another person at check in because the poor lady had 3 people waiting to check in while having to step away to take care of a guest. More staff needed!
Business response:
Jose, thank you for choosing Extended Stay America and taking the time to post your review. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced due to the service issues you experienced. We will address this with the appropriate individuals and take the necessary steps to ensure we are well-poised to serve you better. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
.
Smelly room
Business response:
Jesus, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
It was clean, comfortable, quiet in a nice area of the city. It had a full kitchen with full size refrigerator.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,547 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.