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Extended Stay America Select Suites - Phoenix - Mesa - West
- Hotels
- Mesa, AZ
About this business
Location details
1920 W. Isabella Ave., Mesa, AZ, 85202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at 3:30p. and check in is at 4:00p.. In the lobby was an already angry customer as I would soon find out why. I asked the clerk if we could possibly check in @ 3:30......she told me no. I asked why not she told me that there were no rooms available at this time and that the internet company over booked the rooms. I turned around and saw the angry customer looking at me and she said she had already checked in when the phone rang and they asked her to come to the office. They told her she was going to have to be mov... read more
Somewhere to sleep Clearly the new mgmt is trying to clean the place up. No sketchy people, ok neighborhood, and convenient location make it an ok place to sleep only. No housekeeping at all, bring towels to front desk for exchange. Room smelled STRONGLY of bleach. "Breakfast" is more like snack with meager choice of old oranges, granola bar, coffee and packaged muffins. Wifi was sufficient for basic browsing, but you must pay extra for VPN/Skype access. Shower pressure was good, no shampoo, some soap.
Business response:
Thank you for your recent review of our property. I sincerely apologize for the overwhelming smell of bleach in your room and that our "Grab and Go" breakfast was not to your liking. As this hotel's manager, I have shared your comments with our housekeeping staff to ensure the smell of any cleaning products are minimized. I have also advised our front office staff to ensure our guests are aware toiletries, such as soap and shampoo, are available at the front desk. Comments like yours allow us to correct any issues brought to... read more
Clean, comfortable, but needs a little work I stayed in the room next to the office which proved to be very noisy. The staff was kind enough to give me a voucher for a future nights stay.
Business response:
Joy - Thank you for your recent review of our property. I am so glad that you liked our hotel's location, but apologize for the noise from your room and repairs that needed to be done. Still, I am glad that our staff reacted quickly and efficiently when handling these issues. Comments like yours allow us to correct issues and improve our property. I really appreciate you bringing this to our attention. We hope you will stay with us again, should your travels brings you back to our area.
Visiting Family in the Area Close to shopping malls and spots to grab a bite to eat. Good for longer stays.
Very good This is not a five star resort, but it is a five star hotel for it's price range. We got in late after driving all day, check in was very quick and the room was exceptionally clean. The size of the mini-kitchen is perfect. As a vegetarian it's nice to have the option to prepare my own meals while traveling so I really appreciate that mini-kitchen! The beds were comfortable, plenty of pillows and there were no problems with exchanging linens and towels for fresh ones. One note: This hotel is in the process of change... read more
Business response:
Thank you for your recent review of our property. I am very pleased to receive such flattering comments about our accommodations. We hope that you will continue to stay with us when you are in the area. Again, thank you for your great review.
Their was a pop bottle left underneath the chairs from past customer
No problems. Coffee maker didn't work and it was replaced within five minutes.
Frequently asked questions about Extended Stay America Select Suites - Phoenix - Mesa - West
How is Extended Stay America Select Suites - Phoenix - Mesa - West rated?
Extended Stay America Select Suites - Phoenix - Mesa - West has a 4.3 star rating with 1,592 reviews.
When is Extended Stay America Select Suites - Phoenix - Mesa - West open?
Extended Stay America Select Suites - Phoenix - Mesa - West is open now. It will close tomorrow at 12:00 a.m.