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Extended Stay America Select Suites - Phoenix - North
- Hotels
- Phoenix, AZ
About this business
Location details
8808 N Black Canyon Hwy, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional Room was clean except we didn’t have tissue or hand soap in our bathroom the room has a modern update compared to another extended stay I stayed in no complaints the price was right for a one night stay! Staff was polite!
Business response:
Dear Lovneet, We appreciate your positive feedback about your stay at Extended Stay America! It's fantastic to hear that you found the room clean with modern updates. However, we apologize for the oversight with some amenities, and we're glad it didn't impact your overall satisfaction. Your kind words about the staff are appreciated. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management
Very nice 😊
I did not like that there was no lobby, and no breakfast, even though I received an email saying there was grab and go breakfast in the lobby.
Business response:
Dear Miranda, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you back to the city.Sincerely,Hotel Management
I liked that I could bring my own food, and not have to depend on fast food or delivery.
It was easy to get to and loved the quietness at night
Business response:
Dear Jordan, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our team and services. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
The lady at check in was very friendly. Stains on pillow cases, blanket and shower curtain were very dirty. The brand new looking paint on the outside of the building made me feel as if the inside would match, it did not. The inside hallways and room looked very used, worn and dirty. Walking up to the only entrance and exit were 3-4 undesirable looking men smoking and spitting on the sidewalk, I had to dodge stepping on the spit land mines. If it wasn’t for the excellent, friendly check in lady, I may have turned away and we... read more
Business response:
Dear Laura, We appreciate your positive feedback about our friendly check-in service. However, we apologize for any inconvenience caused by the cleanliness issues and the property's appearance. Your comments are valuable, and we'll address them appropriately. Our team is committed to making necessary improvements. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
The location is very unsafe. Access to the parking from the street is really inconvenient.
Business response:
Dear Veronica, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues you experienced during your stay. The security of our guests is of utmost importance. Moreover, our security team is reliable and well-trained, and we work very closely with local law enforcement agencies to keep our guests safe and secure during their stay. We look forward to welcoming you back to provide you with the outstanding experience you always deserve.Sincerely,Hotel Management
Be cautious Always read reviews! Pictures are very deceiving for this hotel. Staff was very nice upon check in but everything else was not up to my personal standards. Hotel has an off smell about it, room looked nothing like the picture shown on here. Bed sheets were dirty and floors looked like they haven’t been cleaned in a while. Microwave made a really strange noise all night and overall cleanliness was very poor. The area is not very good either. Luckily we weren’t close to the road but wouldn’t dare walk around outsid... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. It is nice to know you were pleased with our warm reception. However, we are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we... read more
Guess I was desperate for a cheap one night stay Mattress not comfortable. Hallways were filthy with floors that looked that they haven’t been swept. Entrance was strange to get into to, not very welcoming staff.
Business response:
Dear Ernesto, Thank you for staying at our hotel and sharing your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations; on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the comfort of the room... read more
Frequently asked questions about Extended Stay America Select Suites - Phoenix - North
How is Extended Stay America Select Suites - Phoenix - North rated?
Extended Stay America Select Suites - Phoenix - North has a 3.3 star rating with 2,001 reviews.
When is Extended Stay America Select Suites - Phoenix - North open?
Extended Stay America Select Suites - Phoenix - North is open now. It will close tomorrow at 12:00 a.m.