Extended Stay America Select Suites - Raleigh - RDU Airport

Business response:

Thank you for the review. We apologize for the odor you experienced in your suite and regret the inconvenience it caused. We will share your concerns with the housekeeping staff to ensure a better experience going forward. We also regret that we did not merit the rate you paid. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Gretchen, thank you for sharing your comments online. We are glad you had an overall pleasant stay, but we are sorry for the issue you had your arrival. Your feedback for the inconvenience caused is shared with our front office team to be more diligent going ahead. We hope you give us a chance to regain your trust in the near future. Sincerely, Hotel Management 

Business response:

Matt, thank you for staying with us and for taking the time to post a review. Although you liked our location, we're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sin... read more

Business response:

Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked our calm atmosphere, which made your stay a relaxing one. Your recommendation is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management