Extended Stay America Select Suites - Raleigh - RDU Airport

Business response:

Verne, thank you for the 10-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Curtis, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you had a pleasant stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are disappointed reading about the issues in your room. Please accept our apologies for the inconvenience you had faced here. Your feedback is shared with our housekeeping team to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are glad you had an overall comfortable stay. However, we are disappointed to know the view outside your room made for an unpleasant experience. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Cortney, we appreciate the evaluation of your stay with us, and we apologize for the inconvenience caused by the maintenance issues in your suite. We conduct periodic inspections to prevent problems such as this from occurring, but sometimes things malfunction at the worst possible times. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to have another oppor... read more

Business response:

Thank you for letting us know your visit at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management