Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon! 

Business response:

This was not the exceptional visit we intended for you. I hope you'll allow us an opportunity to truly impress you if you'd consider staying with us again. 

Business response:

Thank you for taking the time to review your stay. We can't tell you how disappointed we are to see that our super helpful staff was not able to address the issue with the plumbing. They work hard to address these types of problems immediately and we are terribly sorry that this did not happen. We can assure you that we will address your concern with the team at the property directly to improve in this area for all our current and future guests. 

Business response:

Thank you for being our guest and letting us provide you with an overall comfortable stay, Elizabeth. We hope that our hotel was able to meet your needs during your stay. 

Business response:

We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Susan. Again, thank you for sharing the... read more

Business response:

We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs! 

Business response:

Thank you for taking time to rate our hotel, Richard. We are sorry you did not enjoy your stay with us. 

Business response:

Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!