Extended Stay America Select Suites - Salt Lake City - West Valley City

Business response:

Dear lisa, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. Also, we apologize for the issues with the bathtub. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we... read more

Business response:

Dear Joyce, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you bac... read more

Business response:

Dear Mark, Thank you for your kind words! We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We also understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Your feedback is greatly appreciated and motivates our team to maintain the highest service standards. We hope you choose our hotel at Extended Stay America any time your tra... read more

Business response:

Dear Hiroshi, We appreciate the wonderful review. Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. It was our pleasure to host your visit, and we look forward to your return.Sincerely,Hotel Management 

Business response:

Dear Tom, Thank you very much for staying with us and taking the time to provide a review. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management