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Extended Stay America Select Suites - Shreveport - Bossier City
- Other
- Bossier City, LA
About this business
Location details
2275 Old Minden Rd., Bossier City, LA, 71112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to change rooms bc it was not clean. Then the “new room” was just as filthy. There was hair and nasty stuff all over the beds. Toilet didn’t flush. The smell was horrible.
Business response:
Dear DESIREE, Thank you for sharing your experience. We sincerely apologize for the unacceptable condition of your accommodations and the inconvenience caused by having to move rooms. Cleanliness and comfort are fundamental to a positive stay, and we regret that this was not reflected during your visit. Your comments have been shared with our management and housekeeping teams for immediate attention. We truly appreciate your feedback and will work diligently to prevent similar situations in the future. We do hope you will st... read more
The room was not cleaned the sheets was dirty an it was also maggots on the bathroom floor
Business response:
Dear Davion, Thank you for reviewing our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our rooms, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Sincerely, Hotel Management
Had to wait 45 mins for someone to give me a room
THESE SUITES ARE TERRIBLE, POOR SERVICE, THE FRONT DESK STAFF IS DISCRIMINATORY WITH THE EXCEPTION OF LEENEU AND DRISS (MAINTENANCE MAN). I AM HISPANIC, NATURALIZED IN THE USA. AFTER WAITING ALMOST AN HOUR AND MAKING MANY CALLS TO 0 AND 500, SOMEONE APOLOGIZED BUT I KEPT WAITING, A MAN APPEARED WHO WAS BADLY SLEEPING, ANGRY. I WOULD LOVE TO MAKE DEMANDS, IN THEIR IGNORANCE, HAVING AN ID AND CREDIT CARD, IT SHOULD GIVE THEM A CLUE AND EVEN IF IT HADN'T, THEY DON'T HAVE TO TREAT US LIKE THIS, ONLY ONE HAND SOAP, ONE LARGE TOWE... read more
Bed very small not so clean in my opinion and it smells bad on the 4th floor and other's play they music really loud with no regards of other's but most i couldn't stand the smell makes you want to throw up and television didn't work good at all power was out for hour's i will never stay here again and wouldn't recommend
Business response:
Dear Guest, Thank you for sharing your experience with us. We appreciate your feedback and are sorry to learn about the challenges you faced, including cleanliness issues, noise disturbances, and technical problems. This feedback is valuable as it helps us identify areas for improvement. We are committed to enhancing our services to ensure a better experience for all our guests. We apologize for any inconvenience this caused, and thank you for your understanding as we work to address these concerns. Sincerely, Hotel Manageme... read more
Horrible/don't recommend Dirty sheets, a leftover washcloth that was not used by us and it was crusty A bad melted counter. A smell of old smoke in the room. Counter person hung up on me 3 times claiming no one was on thenotber end. When. I was able to call someone directly after. Customer service still has yet to get back to me!!
Business response:
Dear Guest, Thank you so much for staying with us and for sharing your thoughts. We’re sorry to hear that your experience didn’t fully meet your expectations. While we weren’t made aware of any concerns during your stay, we truly wish we had the chance to make things right at the moment, as we had other rooms available and staff on hand to assist. We appreciate your feedback regarding the countertop, and please know that it is already scheduled to be addressed. Our goal is always to provide a comfortable and welcoming experi... read more
Terrible Not a good visit, my room was very dirty! I cleaned everything, but the floor which was really nasty with yellow and brown stuff and hair on the towel, I used to wipe some water. The tub, shower curtain, sinks, even the bedside table and the other table had dirt or something really nasty on them!
Business response:
Dear Guest,We’re deeply sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we sincerely apologize for the condition of your room.We’re addressing these concerns with our housekeeping team to ensure thorough cleaning and proper attention to detail in the future. Your feedback is invaluable, and we truly regret the inconvenience caused. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Bossier City
How is Extended Stay America Select Suites - Shreveport - Bossier City rated?
Extended Stay America Select Suites - Shreveport - Bossier City has a 3.1 star rating with 1,181 reviews.
When is Extended Stay America Select Suites - Shreveport - Bossier City open?
Extended Stay America Select Suites - Shreveport - Bossier City is open now. It will close tomorrow at 12:00 a.m.