Extended Stay America Select Suites - Springfield - South

Business response:

Dear William, Thank you for choosing us for an overnight stay. We're glad that your visit met your needs for the night. However, we apologize for the inconvenience with our pet policy and associated fees. We hope this will not deter you from returning to us the next time you are in the area. We appreciate your feedback and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Wesley, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite upon request. We have shared your comments with our team for improvement. We hope to wel... read more

Business response:

Dear Sharon, Thank you for your honest review of your stay at Extended Stay America. We're pleased to hear that overall, your stay was satisfactory. However, we apologize for any discomfort caused by the firmness of the beds. Your feedback regarding the bed comfort is valuable to us, and we'll certainly look into ways to address this issue to ensure a more restful experience for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerel... read more

Business response:

Dear Shaylyn, Thank you for your kind words! We are thrilled you had a pleasant experience with our host at Extended Stay America. Our priority is providing exceptional hospitality, and we are delighted you felt welcomed during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management