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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is great. But we had to be moved rooms because our first rooms bathtub was standing in water that wouldn't drain. Second room was better, but we were on a non-smoking floor and could still smell smoke throughout the entire floor. Breakfast consisted of granola bars, oatmeal, and that's pretty much it.
Business response:
Rae, thank you for your review. We are sorry for the issues you encountered in your initial suite. We will share your comments with the housekeeping team for review and action. We also apologize for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make ne... read more
Super Clean, Awesome Front Desk Employee! Everything was Excellent except The Shower Head is Pathetic....
Business response:
Thomas, thank you for the great review of your stay at Extended Stay America! We are glad you loved our spotless property and friendly front desk staff. We value your feedback and hope to see you the next time you are in the area. Sincerely, Hotel Management
I liked that we were able to cook our own meals. However the bathrooms are extremely small, toilet wobbled, and the walls were damaged at bottom. A dirty wash cloth was left hanging on the shower curtain and opened soda bottles in the fridge.
Business response:
Thank you for being our guest. Although our fully-equipped kitchenette worked good for you, we are sorry for the issues you had in your room. Your feedback has been discussed with our housekeeping and maintenance teams in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Our room was mostly clean except there was moldy food in one of the drawers.
Business response:
Thank you for your review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.