Extended Stay America Select Suites - Springfield - South

Business response:

Thank you for being our guest. We are happy to see the rating as it suggests you had a pleasant stay, but we regret we missed meeting some of your expectations. Please know, our in-room amenities such as hairdryers and other items are kept at the front desk and are complimentary. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. Thank you again, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We were pleased to read that you enjoyed your overall stay with us. However, we regret you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are pleased you enjoyed your recent visit to Extended Stay America. As you mentioned, our hotel is in a great location with restaurants and hospitals just minutes away. Thank you once more for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay at Extended Stay America. We are glad you loved our ideal location and kitchen amenities. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

JoAnn, thank you for reviewing your stay online. We are sorry for the disturbance caused by the barking of the dog along with the slamming of the doors and wish we had the opportunity to correct the situation while you were here. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On a positive note, your rating suggests you had an overall satisfactory stay, and we hope the positive aspects of your visit will help you choose again in t... read more