Extended Stay America Select Suites - St. Louis - Westport - Craig Road

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed your well-kept room. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Beverly, we are terribly sorry about the issue you experienced with your reservation and that our team missed communicating the same to you . Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Jon, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Leesa, thank you for reviewing experience at our hotel. We are glad to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Jennifer, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management