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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked thru expedia, saw pet friendly, was not aware that pets had to be pre-registered and after 1st night, when the 2 dogs were seen, we were told it would be another $700 for the 6 night stay over and above the $370. Checkd out after 1 night, was told would be refunded but have not seen the credit yet.
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing arrival experience and for any miscommunication on our part regarding our pet fees. We are also sorry you left us early and have yet to receive the promised refund. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
There some up dates that need to happen in the room and hallways, but other then that it was excellent place to stay. Staff was awesome, very clean hotel. Will visit again.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you were pleased with our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Wouldn't honor reservation due to check-in restrictions.
Business response:
Dear Not, Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation and even more so that we were unable to provide a resolution to your satisfaction. Your feedback is appreciated, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. We appreciate your business. Sincerely, Hotel Management
Worst experience Booked the hotel after 11 pm. Reached there in 15 minutes. Front door was locked, called the number given. Front desk staff said they have a policy of not allowing check in after 11 pm. I tried to reason with the guy and tell him time mentioned on hotels.com is 3pm-midnight. He said doesn’t matter, our company policy and website mentions 11 pm. We were exhausted after having driven almost for 4 hours- and I requested the guy multiple times, but to no avail.
Business response:
Manushi, thank you for reviewing our hotel. We sincerely apologize for the poor service you received from one of our associates and for the inconvenience. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality ... read more
I could not even get in. They informed me that there was no more room available after charging my card through a third party reservation center. I was informed of the no vacancies via outside phone and was sent away with no further explanation. This was a week ago and I have still not gotten my $62.56 refunded back to me as the General Manager is never available and appears to be the only person who can do refunds. I am very disappointed that I have to go through my bank for a refund for services that were never rendered.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Great staff love the area also my night was splendid
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you and we hope to do so again the next time you are in this area. Sincerely, Hotel Management
I liked how clean the property was, and the kitchen was very cute. HOWEVER, I got charged $250 for smoking in the room when that didn’t happen. I’m still trying to figure out what’s going on and possibly get my fee waived.
Business response:
We appreciate you taking the time to post a review. As we are a non-smoking property, we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We are sorry for any inconvenience. Thank you for the feedback, and we hope to have an opportunity of welcoming you back. Sincerely, Hotel Management
Slum hotel!!! Upon first coming in, you will be begged to leave a 10 rating for them and I should of realized something was fishy with that but I went and did it anyway. Lily Anderson and the hotel manager seem friendly at first but are usually running around kicking out some guest for something rather minuscule. I stayed there for 3 weeks and saw many helpless couples and people kicked out of the hotel and left without anywhere to go, this hotel is hiatus!!! Stay away! They kicked me out because I washed my makeup off with ... read more
Business response:
Adrienna, thank you for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our associates. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and truly hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to wel... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.